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The following are testimonials and feedback we've received from customers over the years.

We have, since moving to Levin some years ago, tried various makes and models and door numbers from your yard.  We fully endorse the friendly service and good advice.  Knowing us, we will see you all again in the not too distant future.

AM & WD April 2006

In the past seven years we have purchased two cars from Ross McColl Cars, we traded our first car as our family grew.  Ross and the team have done a great job helping us to find the right vehicle and the after service is second to none.

Gerard Bohen - Levin July 2006

Hi Nathan

Just wanted to get this off to you today. Thanks again for everything mate, you have been wonderful.

Having searched Palmerston North and Levin to purchase a car, we decided to stay with our local dealer Ross McColl Cars. The service we received was way above our expectations, friendly, efficient and always willing to accommodate our needs. Recently we had no hesitation in purchasing a second car from RMC. We had a tight budget to stick to and Nathan worked with us to get a car that suited our budget and needs. A fault was detected during pre-sales inspections and although this delayed our purchase we had access to a loan car until our car was ready. Follow up service has always been above and beyond what we have expected from a car dealer. We now live in Palmerston North, but will continue to take both vehicles to Ross McColl for servicing. We highly recommend Nathan and the team. Thanks for a stress-free experience.

Carmen & Sandra September 2006

Hi Ross and the Team

Over the past 8 years we have purchased 3 vehicles from Ross McColl Cars

We have not had any problems with any of these vehicles, and now always use Ross McColl Cars Service Centre. We would have no hesitation in telling everyone about Ross McColl Cars awesome service.

Don & Kath Fellingham October 2006

We have bought our last four cars from Ross McColl Cars because of the honesty and integrity and after sales service of their vehicles.

The last car we bought was an older model that developed a problem with the battery going flat after 3 days if not used. Ross McColl happily took the car back and reconditioned most of the electrical system till they found the fault which was a faulty radio. They replaced this with a brand new one at no cost to us. We will continue to buy our vehicles through them and we also recommend them to our family and friends.

Marilynne and Russell Overton February 2007

Myth Buster

Having purchase a car from Ross McColl Cars, I was so amazed at their concern and willingness to rectify a mechanical fault which developed.

Their service and friendliness is highly recommended.

As for what is said about Car Sale Yards – the myth is BUSTED.

Thanks again Ross, Nathan and Roy

John Savage March 2007

Andrew Gurney
Specialist Business Manager
National Bank of NZ Ltd

Dear Andrew

You and I often talk of good marketing and customer service AND incidents you can use in your talks to bank customers around the Country. “Ross McColl Cars” of Levin are outstanding and I pass on my thoughts for you. As you know we unhappily had to buy a small car in December. I had met Nathan McColl (son) at a meeting previously. I went to this company for 3 particular reasons – their Levin site is very visible with cars in our price range clearly visible. They are “always” open. Nathan represents his business extremely well OFF SITE. A very encouraging “front” to the company. When I walked onto the car lot I did not know Ross McColl and spoke to a couple of men in the yard thinking one might be him. Smiling, humour, tidy – they could easily have been the owners – another great intro into the business. I met Ross and he treated me like his best customer of the day! Nathan gave us a car to try at home – no strings, make sure we were happy etc.

We bought the car at a price we were happy with – couldn’t believe the value available these days as we have, for 25 years, bought only new Falcons. In completing the paperwork (no fuss) Nathan made sure we were aware of their servicing facilities at another site. At the moment of sale completion I was very pleased in all respects and departed. Two weeks later a phone call from Nathan “Is everything OK”? When service is required we’ll drop you back at work while the job is done”. And now 2 months after our purchase, a travel blanket delivered to home by McColls with a simple note thanking us for buying from them – a little message, quietly at the bottom of the note, mentioning the service facilities. In between times I visited the company to deliver some business group papers. The team were at smoko – more good humour and an invitation to coffee with them. I do not know if this is normal behaviour for a Levin motor firm or indeed any other business here – I suspect not. McColl’s marketing effort is simply outstanding and a real credit to the owners and employees. There are so many good vibes and “clever” subtle ploys you read about in books. And here I am spreading the message for them having already shared with our staff.

Ken Gurney - Sportsworld February 2007

Dear Ross, Nathan, Roy and Sue

Many thanks for the opportunity to buy our recent 4 motor vehicles from Ross McColl CARS.

Your helpfulness and professionalism was much appreciated, and we have been extremely pleased with the cars purchased.

We would recommend, as we have to people, try Ross McColl CARS for excellent service and support.

Brent Harrison 1st February 2008
354 Oxford Street, Levin | (06) 367 5414 | Email:   Same Day Finance MTF Finance